Raise A Claim


We are so sorry to hear that your order didn't arrive in perfect condition, or that you’re experiencing an issue with your product. At Ezze Shoppe, we stand behind our quality and want to make this right as quickly as possible.

Please review our policy guidelines below and fill out the claim form to get started.

Before You File a Claim

To help us process your request faster, please ensure you have the following ready:

  • Order Number: (e.g., #1024)

  • Email Address: The email used to place the original order.

  • Photos/Videos: Clear images showing the damaged item, the packaging it arrived in, or the specific defect.

Please Note: Claims for items damaged during transit must be submitted within 7 days of the delivery date. Warranty claims for manufacturing defects are covered for 6 months from the purchase date.

How the Process Works

Please email our dedicated claims team at info@ezzeshoppe.com with the subject line "Claim: Order #[Your Order Number]" and include the following details:

  1. Full Name:

  2. Order Number:

  3. Product Name:

  4. Description of the Issue: (What is wrong with the item?)

  5. Preferred Resolution: (Replacement, Refund, or Store Credit)

  6. Attachment: Please attach your photos or a short video clip.

Frequently Asked Questions

Do I need to ship the damaged/defective item back?

Yes. To process your claim, we require the original item to be returned to our warehouse for quality inspection. Once your initial claim form is reviewed, our team will email you a prepaid return shipping label and further instructions on how to send the item back.

When will my replacement or refund be issued?

Your replacement item will be shipped, or your refund processed, within 4 business days after our warehouse team receives and inspects your returned package. We will send you a confirmation email with new tracking details as soon as it's on its way.

Will I have to pay for the return shipping?

No, if your claim is approved for a manufacturing defect or shipping damage, Ezze Shoppe will cover the cost of the return shipping by providing you with a prepaid label.

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