EzzeShoppe Help Centre
Everything you need to know about shopping, delivery, payment, and returns across UAE.
Frequently Asked Questions
🚚 What are the UAE delivery timeframes?
Same-Day Express delivery is available in Dubai for orders placed before 2:00 PM GST (Monday–Saturday). Next-Day Delivery is guaranteed across all other Emirates including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah. Free delivery on all orders above AED 150.
🛡️ Are all products 100% genuine?
Yes — every product on EzzeShoppe.com is sourced directly from authorized brand manufacturers or certified regional distributors. We conduct strict quality inspections before listing any product. Authenticity certificates are available upon request for premium electronics and appliances.
💳 What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Tabby (interest-free buy now pay later in 4 installments), and Cash on Delivery (COD) for all UAE orders up to AED 3,000. All card payments are processed with 3D Secure encryption for your safety.
🔄 How do returns and exchanges work?
We offer a hassle-free 30-day return policy from the date of delivery. Items must be unused, in original packaging, with all accessories included. Submit your return request at ezzeshoppe.com/pages/return-a-product and we will arrange a free doorstep pickup in UAE within 24 hours.
⚡ How does the NEW15 promo code work?
Apply coupon code NEW15 at checkout to receive an instant 15% discount on your entire order. This promotion is valid sitewide on all products. It can be combined with existing sale prices and free delivery offers.